Umme Merchant

Meet Umme Merchant -
Sales Consultant

How long have you been in the building industry?
I've spent the past 12 years in the building and construction industry, including the last eight years with Carlisle Homes. Starting as a Sales Assistant gave me a strong foundation and an understanding of every stage of the building process. Over the years, I've worked alongside some of the best in the industry, and I love helping clients turn their ideas into homes they'll enjoy for years to come.

Where are you based?
I'm based in Sunbury and work with clients across Melbourne's north-west. The area has become a popular choice for first home buyers, investors and growing families, and I enjoy helping clients find the right home to suit both their lifestyle and the community they want to be part of.

What types of clients do you specialise in helping?
I work closely with first home buyers, investors and clients planning knockdown rebuilds. My goal is to make the building process exciting, straightforward and rewarding by providing honest advice, clear communication and support from our first conversation through to handover.

What's your favourite Carlisle home design, and why?
Two designs always stand out to me. The Sacramento is an incredibly versatile single-storey home that suits everyone from downsizers to entertainers and multigenerational families, offering the perfect balance of comfort and functionality. The Astoria Grand is another favourite, with its stunning atrium and Grand Master options delivering a true sense of luxury while remaining practical for modern family living.

Have you received any industry recognition?
Being recognised with an Excellence in Sales Award in 2025 was a meaningful milestone in my career and reinforces my belief that honest advice and genuine relationships are the foundation of a great building experience.

What languages do you speak other than English?
Alongside English, I also speak Marathi, Hindi and Gujarati, allowing me to communicate with clients in the language they're most comfortable with and make the building journey even more enjoyable.

What's something people might not know about you?
If I'm not meeting with clients, you'll probably find me at home with my cats, who like to think they're the real supervisors by inspecting my plans (or sitting on them!). I'm also a firm believer that the best ideas start with a great coffee.